Privacy Policy

AP Rowell Marketing Ltd T/A Firepit Haven ("us", "we", or "our") operates the www.firepithaven.co.uk website (the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information, and your rights under UK and EU law, including GDPR.

By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

While using our Service, we may collect the following types of personal data:

  • Personal Information: Name, email, phone number, postal address, billing and shipping information.
  • Log Data: IP address, browser type and version, pages visited, time and date of visit, time spent on pages.
  • Cookies and Tracking: Cookies, local storage, and other technologies used to track activity and personalise your experience.

We may also collect analytics data through third-party services, such as Google Analytics, to improve our Service.

2. How We Use Your Data

We use your data to:

  • Fulfil orders and process payments.
  • Communicate about your orders and provide customer support.
  • Send marketing communications if you have opted in.
  • Improve the Service and analyse website performance.
  • Comply with legal obligations.

We will not sell or share your personal data outside these purposes.

3. Behavioural Remarketing and Advertising

We may use remarketing services, including Google Ads, to advertise on third-party websites based on your visits to our Service. You can opt out of:

4. Sharing and Disclosure

We may share personal information with:

  • Service Providers: Third-party companies performing tasks on our behalf (e.g., delivery, payment processing). They are only permitted to use data for these tasks.
  • Legal Compliance: Where required by law, court order, or to protect the security of our Service.
  • Business Transactions: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred. We will notify you if your data is subject to such a transfer.

5. Your Rights Under GDPR

If you are in the EEA, you have the following rights:

  • Access & Correction: Request the data we hold and correct inaccuracies.
  • Deletion: Request deletion of your personal data.
  • Restriction: Request restrictions on how we process your data.
  • Objection: Object to processing for marketing or other purposes.
  • Data Portability: Request your data in a structured, machine-readable format.
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent.

We may require identity verification before responding to requests. You may also complain to your local Data Protection Authority.

6. Cookies

Cookies are small files stored on your device to improve site functionality. You can refuse cookies in your browser settings, but some features may not function correctly without them.

7. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child under 13, contact us, and we will delete it promptly.

8. Security

We take commercially reasonable steps to protect your personal data. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Links to Other Sites

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes are effective immediately upon posting. Material changes will be communicated via email or prominent notice on our website.

11. Governing Law

This Privacy Policy is governed by the laws of Scotland, without regard to conflict of law provisions.

12. Contact Us

If you have questions or requests regarding your personal data, contact us:

AP Rowell Marketing Ltd T/A Firepit Haven
Email: support@firepithaven.co.uk
Phone: 0800 912 4848